HOSTILE PARADISE: MOBBING IN A RESORT HOTEL IN VILLAHERMOSA, TABASCO

Abstract

A hostile work environment is characterized by intimidation, discrimination and harassment, and negatively impacts the well-being and performance of workers. Organizational culture significantly influences the management of workplace harassment, where rigid hierarchical structures and unhealthy internal relationships can facilitate the emergence of mobbing. In a mixed study conducted at a hotel resort in Villahermosa, Tabasco, the “Unified Labor Questionnaire” (ULQ) was applied to 69 employees to assess workplace safety, work environment, organizational culture and the presence of mobbing. The results showed that the hotel's organizational culture allows or ignores mobbing, which creates a climate of fear and abuse that seriously affects employees. Hierarchical rigidity, excessive competition and lack of communication and support from leaders perpetuate this cycle of workplace violence. To counteract this situation, interventions are recommended where organizations adopt zero tolerance policies for harassment, establish confidential communication channels and promote an environment of respect and collaboration. These measures foster a resilient and healthy organizational culture, which not only prevents mobbing, but also strengthens employee well-being and performance in a safe and sustainable environment.